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The 7 Qualities of a Great Managed Service Provider

There is a good reason that so many businesses are moving to outsource most aspects of their IT as soon as possible. On the other hand, rushing to do it as quickly as possible, however, can be a bad idea. You want to first take the time and make sure you pick a great managed service provider.


Making the right choice can be quite straightforward. All you have to do is look for a couple of essential qualities and judge each candidate accordingly. If a vendor lacks even a single one of these traits, merely move onto to the next candidate until you find one that ticks all of these boxes.


Experience and reputation


It should go without saying, but you’d be surprised how many managers and business owners overlook this facet in choosing a provider. Yes, it’s true that every small business needs a chance and everyone needs to start somewhere. However, it’s not your obligation to be someone’s learning experience. You want a provider who has had many similar clients before you.


You have a duty to your business, to your employees and all the people who depend on you to make the right decision. You need to choose an IT partner that helps your business grow and minimizes all risks. The best way to achieve this is to select a reputable managed service provider which has plenty of experience working with companies just like yours.



Such is the case with Inspired Techs. Whatever your industry or business model, we’ve probably already worked and do work with plenty of businesses just like yours. That means there’s no need for your business to be a guinea pig. Our team will instantly get the right solution for most any issue that arises, due to our extensive experience.


Proactivity and prevention


You know that saying “An apple a day keeps the doctor away”? Or even better “An Ounce of Prevention Is Worth a Pound of Cure”? You want the provider who works to prevent issues from arising in the first place. You don’t want the provider who merely plugs holes once they appear.


While it is a great thing that a provider is good at solving issues when they do appear, the ideal provider should strive towards a vision where you encounter no problems at all, ever. From your side IT should “feel invisible” and like it isn’t even there. “It just works.”


Response Time and Availability


While you should expect the right provider to focus on preventing any issues from ever arising in the first place, this is not enough. You also want the guarantee that whenever an issue arises – the downtime and damage will be minimal. In such situations the response time of a provider is crucial.



Does a provider brag about their 24/7 service or do they fail to mention anything about response times? If they do not promise good availability, it’s because they don’t have it. Outsourcing your IT to a qualified provider is about having a peace of mind. You want a provider who guarantees that even if the worst ever comes to happen, they will resolve it in no time.


A focus on customer service


Let’s face it, one of the main reasons you outsource your IT hassles is that it alleviates some of your stress. You want it to be “taken care of.” While we can pretend that business should be all robotic and free of worrying about comfort and emotions, that’s not true.


It is humans that run businesses, and those humans have certain needs. One of those needs is feeling comfortable and at ease at all times. It is about the sense that things are always working just fine and it’s all taken care of by someone else.


At this point “customer service” becomes crucial. You want to make sure that your managed service provider is good at giving you this feeling. They need to genuinely work at making you feel comfortable and secure that you can handle anything with a just phone call.


 

When you work with Inspired Techs, you get a 24/7 fully managed IT support team. It’s not just that our team is fantastic at all the actual IT stuff, that’s only a fundamental prerequisite for being a part of Inspired Techs. What sets us apart is the genuine customer service that each client gets.


Striving for continual improvement


When you hire a managed services provider, you should have a feeling that you just “set it and forget it.” Your IT “just works” and you can focus on the other parts of your business. That doesn’t mean, however, that you should get the sense that your provider is just going on autopilot.



You want a service provider who is continually improving and innovating. The solution that is optimal today isn’t the solution that will be optimal in 6 months from now. You want a provider who is continually finding ways to improve the things they do for you whether that is giving you regular suggestions on new improvements, or a continual update in policies and procedures.


A Commitment to Documentation


It is true that a great service provider will be able to set up the right policies, procedures, and infrastructure. That alone, however, means nothing if they aren’t transparent about the process.


You want a provider who is very diligent and professional about documenting every aspect of everything they do inside of your business. All of this includes training your employees where necessary and offering extensive documentation when asked.


If a service provider isn’t keen on providing documentation and just asks you to “trust them”, they are probably not very professional at what they do. Good documentation is key to proper professionalism in all aspects of IT.


A Focus on Partnership


This quality is another one of those things that get overlooked because some people think it sounds too personal. It’s not, however. You do want a business provider who acts as if you’re more than just client. You don’t want someone that acts as if you walked into a store to buy some candy.


The ideal IT service provider should have a completely different approach to how they work with you. You don’t want to work with a provider where it’s evident that they’re just “selling a product”. Great providers see you as a business partner. Yes, you compensate them in the shape of a monthly fee, not in stocks. But they should still care whether your business succeeds or not.


At Inspired Techs, we take great pride in the success of the businesses we work with. We go out of our way to make sure that IT is something that helps your business grow. It isn’t just about “surviving” and making sure the IT doesn’t break. It’s about making sure that IT is something that continually brings new levels of success to each area of your business.


Are you ready to choose a great managed service provider?


You’ve come to the right place. Inspired Techs has worked with many businesses just like yours. And you can bet that our team displays and exemplifies all of the above 7 qualities in spades. If you’re interested in outsourcing all of your IT-related hassles to an experienced team that cares, feel free to contact us at any time. We’re eager to help your business reach that next level.