Modern mobility has been transforming the way companies work for quite some time now. Your company’s working performance depends in large part on how well you adapt to constant changes in IT. Nowadays this includes handling mobility issues effectively, and this is where mobility managed services play a role. Any well-rounded IT support infrastructure will have to tackle mobility environments.
The number of mobile devices that companies use is continuously growing, which makes the process of managing these devices ever more complex. Enterprises need to understand, control and manage their mobile infrastructure, so they can make the most out of it in terms of increasing their productivity and revenue.
With the growth of BYOD (bring your own device), mobility management has become an important standard at every workplace. Recent research shows that IT managers are becoming more and more willing to outsource mobility management to a third-party service.
Why does your company need mobility managed services?
As a business owner in today’s technology-driven world, you should weigh your options when it comes to managing mobility needs. Here are the top 5 reasons why your company should consider mobility managed services.
1. Improved efficiency
It’s hard to imagine any company that aims for progress and prosperity achieving its desired goals without the help of a great IT support team. I am sure that you have a hardworking team that is doing an amazing job, but does it have the proper support network? Can it provide the level of service that you can get from a professional managed services company?
If you are thinking about solving your business needs internally, you have to consider if you have high caliber mobility experts inside your organisation. If not, you have to be prepared to invest in your team for continuous development of any required skills. Your staff has to be well trained in all of the mobile operating systems, mobile hardware platforms, or app variants that are assigned across your organisation.
In most cases, you will find that the most efficient way of dealing with these issues is to partner with people who already are at the leading edge of enterprise mobility. It’s the most productive way of working and it will also reduce costs for your organisation.
2. Regular updates
Due to the complexity of today’s technology, you need to refresh your knowledge regularly to keep up the pace with all of the updates. For example, Android is being changed and upgraded constantly, Apple is moving to a new iOS version every few months, while Microsoft is upgrading to Windows 10 mobile.
It gets challenging to keep up with all these changes whose magnitude is increasing all the time. In addition, there are continuous changes in mobile technology as well. Mobile devices are carrying sensitive company information and need to be managed properly to ensure that all information and resources are being protected.
With the constant progress of IT, many new technologies are beyond the capabilities of most interior enterprise IT teams. Mobility managed services are a great option for companies which want to keep pace with the growing complexity and diversity of the technological landscape.
3. One stop shop for the best services in mobility
To put it simply, a single point of contact will help you do your job in a carefree manner when it comes to the technical issues of your IT equipment. Companies that want to focus on their core business leave the management of mobility services to a professional managed services company.
Experienced mobility managed service providers will take away all of your struggles with day-to-day provisioning and management of mobile devices. They also keep tab on mobile expenses, supporting numerous user profiles. They even function as mobile service integrators. Outsourced mobility managed services provide an additional layer of services, like the security management of mobile devices and proactive monitoring of network problems.
There are many companies that provide mobility managed services and just like every other market, not all of them can offer the same quality of service. Your only responsibility is to carefully choose the right partner that will take care of your IT equipment. This partner will provide you with the best solutions on the market, as well as offer you ongoing support, expertise, and thought leadership.
4. Increased security
Another reason why it’s more useful to outsource mobility is that the mobile security standards are continuously improving. Google’s Android for Work is making innovations for the workplace that will guarantee the security of mobile devices. iOS has already established high security standards and is continually being upgraded. Generally, the availability of single, centralised systems for mobile and desktop platform/app security is increasing.
The BYOD security policies for employee-owned devices are also improving. A mobility managed strategy has to be more flexible, allowing the user to access all apps and functions, but restricting which apps can access and transmit company data. The company can also wipe out corporate applications and data from employee-owned mobile devices without disturbing the employee’s personal data on their device.
Outsourced mobile management can provide better performance efficiency through policy enforcement and security procedures.
5. Cost effectiveness
Building an internal technical team is costly enough, but keeping pace with the upgrades and new versions is even more costly. Most quality service providers have a number of clients and as their base grows, the input costs are decreasing. Having this in mind, service providers can make their products and services more affordable to you for the same level of quality or performance that an internal team would provide.
Reports show that enterprises which are utilising outsourced mobility managed services spend up to 47% less per device, compared to companies with internal mobile programs.
A lot of companies end up overpaying for services, due to inefficient processes and overlooked charges. How often do landlines and mobile services remain connected even after employees leave? How many cell phones, laptops and other devices get lost or stolen? How often do service providers make billing errors?
Outsourced mobility managed services offer additional benefits and savings by establishing centralised practices and policies, and better management of the service plan, data types and assets.
The pressure of managing mobility responsibilities is mounting on IT leaders. A shift to managed services is a compelling option for those who want to reduce their growing technology burden. However, it’s not always easy to choose the right partner; If you opt for a cheaper provider, you can forget about getting a high-quality service in return.